Terms of Service

Last updated: June 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Elcaro Group website at https://elcaro.co.za ("Website") and any inquiry, contact, or information-request forms made available through the Website ("Inquiry Services").

By accessing the Website or submitting an inquiry, you agree to these Terms and to our Privacy Notice, which forms part of this agreement. If you use the Website on behalf of an organisation, you confirm that you are authorised to bind that organisation.

2. About Elcaro Group

Elcaro Group is a South African technology group providing digital engineering, governance risk and compliance (GRC), consulting, and managed ICT services through its specialised divisions. Information on the Website is provided for general business information purposes. Nothing on the Website constitutes a binding offer until confirmed in a separate written agreement.

3. Website Use

You may use the Website for lawful purposes only. You must not:

  • Attempt to gain unauthorised access to the Website, its servers, or related systems;
  • Introduce malware, automated scraping tools, or other harmful or disruptive code;
  • Copy, reproduce, or redistribute Website content without prior written consent, except for personal, non-commercial reference;
  • Use the Website in a way that infringes the rights of Elcaro Group or any third party;
  • Misrepresent your identity or affiliation when submitting inquiries.

We may suspend or restrict access to the Website at any time for maintenance, security, or operational reasons without prior notice.

4. Inquiries and Contact Forms

The Website allows you to request information about our services and solutions. Submitting a form does not create a client relationship or obligation for Elcaro Group to provide any service. We will use the information you provide to respond to your inquiry and, where relevant, to route your request to the appropriate division.

You are responsible for ensuring that information you submit is accurate and that you have authority to share it. Do not submit confidential information belonging to third parties without their consent.

5. Intellectual Property

All content on the Website—including text, graphics, logos, images, videos, and software—is owned by or licensed to Elcaro Group and is protected by applicable intellectual property laws. No rights are granted except as expressly stated in these Terms.

Trademarks and division names displayed on the Website may not be used without our prior written permission.

6. Third-Party Links

The Website may link to external sites operated by our divisions or third parties. We do not control those sites and are not responsible for their content, availability, or privacy practices. Access to third-party sites is at your own risk and subject to their terms.

7. Disclaimer of Warranties

The Website and Inquiry Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Elcaro Group disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components, or that information on the Website is complete, current, or suitable for your specific requirements. Professional advice should be obtained through a formal engagement.

8. Limitation of Liability

To the fullest extent permitted by South African law, Elcaro Group and its directors, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential loss arising from your use of the Website or reliance on its content.

Where liability cannot be excluded, our total liability arising from your use of the Website or Inquiry Services is limited to the amount you paid to us for that use in the twelve months before the claim arose, or R1,000 if no amount was paid.

9. Privacy

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and our Privacy Notice. By using the Website, you acknowledge that you have read that notice.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. You agree to the exclusive jurisdiction of the South African courts, subject to any rights you may have under applicable consumer protection legislation.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at inquiries@elcaro.co.za.